Contact us

Due to the current COVID19 virus outbreak, please note that we are only able to see clients face-to-face BY APPOINTMENT at the present time. Masks must be worn on our premises. Please contact us by telephone or email in the first instance.

Traymans LLP

189 Stoke Newington High Street

London

N16 0LH

DX: 58053 Stoke Newington 1

Phone: 0207 249 9980 0207 249 9980

Fax: 0207 923 0082

E-mail: info@traymans.co.uk

TRAYMANS LLP COMPLAINTS PROCEDURE

We may receive complaints in writing, or by telephone, or direct to a member of staff.  In every case, we take complaints seriously and investigate them fully. Once we receive a complaint (or what we believe to be a complaint) either about our staff or the standard of our service, we will contact you in writing, usually within 48 hours, to confirm that we are investigating the matter. The investigation is carried out by opurcomplaints partner, Mr T J Mutti (unless the complaint is about him, in which case another partner will deal with it).

When we contact you, we will give you a time estimate as to when you can expect to receive a full response. In most cases, this will be between 5 and 10 working days. The complaints partner will look in to the matter, obtain copies of any relevant documents, your file of papers, and speak to any member of staff concerned. We will write to you to tell you what we have found out, and give you the opportunity to comment further or give us more information about your complaint. The complaints partner may offer you the opportunity to meet and discuss your complaint in person, if this would be helpful to try to resolve any outstanding issues. Once we have completed the investigation of your complaint, we may offer to remedy the situation, if this is appropriate.  We value the good reputation of Traymans LLP, and hope to satisfy all of our clients with the service that they receive from us.