Contact us

Due to the current COVID19 virus outbreak, please note that we are only able to see clients face-to-face BY APPOINTMENT at the present time. Masks must be worn on our premises. Please contact us by telephone or email in the first instance.

 

Traymans LLP

189 Stoke Newington High Street

London

N16 0LH

 

DX: 58053 Stoke Newington 1


Phone: 0207 249 9980 0207 249 9980

Fax: 0207 923 0082

 

E-mail: info@traymans.co.uk

 

 

TRAYMANS LLP COMPLAINTS PROCEDURE

 

We may receive complaints in writing, or by telephone, or direct to a member of staff.  In every case, we take complaints seriously and investigate them fully. Once we receive a complaint (or what we believe to be a complaint) either about our staff or the standard of our service, we will contact you in writing, usually within 48 hours, to confirm that we are investigating the matter. The investigation is carried out by opurcomplaints partner, Mr T J Mutti (unless the complaint is about him, in which case another partner will deal with it).

When we contact you, we will give you a time estimate as to when you can expect to receive a full response. In most cases, this will be between 5 and 10 working days. The complaints partner will look in to the matter, obtain copies of any relevant documents, your file of papers, and speak to any member of staff concerned. We will write to you to tell you what we have found out, and give you the opportunity to comment further or give us more information about your complaint. The complaints partner may offer you the opportunity to meet and discuss your complaint in person, if this would be helpful to try to resolve any outstanding issues. Once we have completed the investigation of your complaint, we may offer to remedy the situation, if this is appropriate.  We value the good reputation of Traymans LLP, and hope to satisfy all of our clients with the service that they receive from us.

We are located at:

189 Stoke Newington High Street

London

N16 0LH

Contact us!

12/04/2021: we are now open to the public for face-to-face appointments, subject to the ongoing Covid19 restrictions. All visitors to our office must wear face masks and comply with current government regulations.

 

Opening Hours:-

Mon to Thurs-

9:30 am to 5:30 pm

Friday-

9:30am to 5:00pm

Closed for lunch 1:00pm to 2:00pm each day.

 

Our office is an elderly listed building.We have limited  wheelchair access on the ground floor. Please let us know in advance if you have any special access requirements..If you have any queries or wish to make an appointment, please contact us:

0207 249 9980 0207 249 9980

info@traymans.co.uk

 

For emergency police station advice, please call: 07860 594 909

info@traymans.co.uk

 

Traymans Solicitors LLP is registered at Companies House No. OC331977 and  is regulated by the Solicitors Regulation Authority in England & Wales,

No. 500035

 

We carry Professional Indemnity Insurance to protect our clients, and we are currently  insured with Sompo International  Insurance Company (UK) Ltd  Policy number PI19SOM0564

issued through

Hera Indemnity Limited

70 Gracechurch Street

London, EC3V 0HR

 

Traymans LLP does  not collect data from visitors to this site.

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