Contact us

Traymans LLP

87 Stoke Newington Road,

London

N16 8AA

Phone: 020 7249 9980

E-mail: info@traymans.co.uk

TRAYMANS LLP COMPLAINTS PROCEDURE

We value the good reputation of Traymans LLP, and hope to satisfy all of our clients with the service that they receive from us.

Sometimes, clients may encounter difficulties which may cause friction or dissatisfaction, leading to a complaint. We may receive complaints in writing, or by telephone, or direct to a member of staff.  

In every case, we take complaints seriously and investigate them fully. Once we receive a complaint (or what we believe to be a complaint) either about our staff or the standard of our service, we will contact you in writing, usually within 48 hours, to confirm that we are investigating the matter. 

When we contact you, we will give you a time estimate as to when you can expect to receive a full response. In most cases, this will be between 5 and 10 working days. We will look in to the matter, obtain copies of any relevant documents, including your file of papers, and speak to any member of staff concerned. We will write to you to tell you what we have found, and give you the opportunity to comment further, or give us more information about your complaint. We may offer you the opportunity to meet and discuss your complaint in person, if this would be helpful to try to resolve any outstanding issues. Once we have completed the investigation of your complaint, we may offer to remedy the situation, if this is appropriate.